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Frequently Asked Questions



Q: What do I do if my debit card is lost or stolen?


You can temporarily suspend and then reactivate or permanently deactivate your active First PREMIER Bank Debit Mastercard® within the Online Banking system or Mobile Banking app. Go to the Menu, choose "Services" and click on "Debit Card Services." You can also call our Customer Care Center 800-501-6535. To report your card lost or stolen after normal business hours, please call 888-297-3416.