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Trust Online Frequently Asked Questions

What is Trust Online and what will it do for me?

Trust Online is a service that allows you to access your First PREMIER Bank Trust and Investment account information 24 hours a day, 7 days a week.

Trust Online presents account financial data in three sections: 
1.) Account Summary calculates Investment Segment total for the current account. 2.) Investments list individual security holdings within each Investment Segment. 3.) Transaction Activity displays date, description and cash/investment totals for account transactions occurring during a period you specify.

Additional reports supplement the Portfolio Review with the following detailed information: 
1.) Portfolio % displays a pie chart to graphically represent each Investment Segment value as a percent of the total account. 2.) Market Value displays a 3D bar chart of the Market Values of individual Investment Segments. With Trust Online you may also download or print any report data.

Is there a fee for Trust Online?
No. The First PREMIER Trust Online service is free.

How do I sign up for Trust Online?
You may complete the Trust Online Application on our website, click here to begin. Once your application is received an e-mail confirmation with Login information will be sent to you within 3-5 business days.

How do I start using Trust Online?
Once you have received the confirmation e-mail with login information, click here to begin. Then you will be asked to enter your User ID and Password. Click Submit and follow the instructions given on the screen.

What is my access information?
Your access information is what defines you as the authorized user on the accounts. Your access information will include:

  • User Code
  • Password
  • Series of challenge questions and answers
  • Security picture and pass phrase


What if I forget my access information?
If you forget your access information please call First PREMIER Bank's Trust department between 8:00 a.m. - 5:00 p.m. CST, Monday - Friday at 605-357-3174 or 866-951-6800.

What can I do to ensure my account information is secure?
First PREMIER has taken many steps to ensure your accounts remain confidential. Please follow these steps to ensure your privacy:

  • Never give your access information to anyone other than bank personnel that you have contacted for assistance.
  • Do not include your account number or personal information in e-mail messages.
  • Always ensure you are on a trusted First PREMIER Bank web site prior to entering your access information by verifying your confidence image and welcome message.
  • If you are using Trust Online on a computer that is located in a public area, make sure you exit Trust Online completely by clicking the Exit button.

What does First PREMIER Bank do to ensure my account information is secure?
First PREMIER Bank has multiple layers of security to ensure your account information is secure. Our approach combines "information you know" as well as "information you have."

  • "Information you know" is your User ID and Password.
  • "Information you have" is accomplished by registering your computer through the use of "Cookies".
  • Use of a confidence image and welcome message chosen by you at enrollment ensures you are on a trusted First PREMIER Bank web site.

What if my confidence image and welcome message do not appear or are different than what is selected?
Do not enter any information and exit the web site immediately. Then, please call First PREMIER Bank's Trust department between 8:00 a.m. - 5:00 p.m. CST, Monday - Friday at 605-357-3174 or 866-951-6800.

Can I register more than one computer?
Yes, follow the instructions when logging into a computer that you have not registered.

Can I access Trust Online from a public computer?
Yes, you will be instructed to answer security challenge questions you have provided answers to during enrollment. For your protection, do not register a public computer. You should only register personal computers that you frequently use and are not available to the public.

What if I registered a public computer in error?
Please call First PREMIER Bank's Trust department between 8:00 a.m. - 5:00 p.m. CST, Monday - Friday at 605-357-3174 or 866-951-6800.

Can more than one person register the same computer?
Yes, you can register more than one person at the same computer.

What do I do if my registered computer is compromised, lost, stolen or sold?
Please call First PREMIER Bank's Trust department between 8:00 a.m. - 5:00 p.m. CST, Monday - Friday at 605-357-3174 or 866-951-6800.

What if I forget to Logoff?
After twenty minutes of inactivity, Trust Online will automatically logoff in order to prevent other people from viewing your accounts without your permission.

Which types of accounts can I access using Trust Online?
All except conservatorship and guardianship accounts.

How often is my account information updated?
Account transactions are updated daily. Stocks and mutual funds are priced daily, while most other investments are priced weekly and at the end of the month.

Can I transfer funds between my accounts?
No. Trust Online is for inquiry only.

What if I need help with Trust Online?
Please contact First PREMIER Bank's Trust Department by telephone between 8:00 a.m. - 5:00 p.m. CST, Monday - Friday at 605-357-3174 or 866-951-6800.

Non-Deposit Investment